FAQ'S

For our United Kingdom customers, the total estimated delivery time is between 8 and 13 business days. This includes 2-4 days for processing and 6-9 days for transit via Royal Mail, EVRI, or DPD.

Yes, we offer complimentary shipping on all orders, with no minimum purchase required.

Our main warehouse is located in the UK. However, to ensure the fastest availability of our exclusive items, we may occasionally dispatch products from our international partners.

We proudly offer a 60-Day Return Guarantee. You have 60 days from the receipt of your item to request a refund, provided the item is unused and in its original condition.

Yes. We cover the return shipping costs. Once your return is approved, we will provide you with a prepaid shipping label.

Please contact our concierge team at contact@aurumdelondon.com before sending any items back. We will guide you through the process and provide the correct return address.

Once your order is shipped, you will receive an email with a tracking number. You can also use our Order Tracking Page to view live updates.

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. All transactions are SSL-encrypted for your security.

We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at contact@aurumdelondon.com. If the order has already been dispatched, you may need to follow our return procedure.

You can reach us via email at contact@aurumdelondon.com.
Hours: Mon-Fri 08:00-18:00, Sat-Sun 10:00-16:00. We aim to respond within 24 hours.